Returns & Exchanges
At The Runway Company, we want you to feel confident in every piece you wear. If your selection isn't the perfect fit, we offer a seamless 30-day return policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package and Ship
Place the items in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized courier location.
Receive Your Refund
After our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing