Frequently Asked Questions
Everything you need to know about shopping with The Runway Company.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned once the seal is broken.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment measurements, as sizing can vary between designers.
Are the materials used in your clothing sustainable?
The Runway Company is committed to ethical fashion. We curate a specific 'Eco-Edit' collection featuring organic cotton, recycled polyester, and carbon-neutral manufacturing processes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.